Question 1

What is AI-powered onboarding?

Accepted Answer

AI-powered onboarding uses machine learning to create personalized product tours and user guidance that adapts to each user's behavior, role, and needs. Percy's AI technology helps SaaS companies deliver contextual onboarding experiences that increase activation and reduce support costs.

Question 2

How does Percy compare to other digital adoption platforms?

Accepted Answer

Unlike traditional DAPs like WalkMe or Pendo that require significant implementation resources, Percy offers a lightweight, no-code solution with AI-powered features that doesn't break when your UI changes. Percy focuses on reducing engineering time while providing superior user experiences through contextual guidance.

Question 3

How can Percy help reduce support tickets?

Accepted Answer

Percy reduces support tickets by providing contextual in-app guidance, interactive product tours, and self-service help resources exactly when users need them. Our AI technology anticipates user questions and provides answers before they need to contact support, resulting in up to 60% fewer onboarding-related tickets.

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